Accredited by the Better Business Bureau also Dunn and Bradstreet

Returns Policy

 

With NCS, you can be sure of consistent, world-class home products that meet the highest global quality and safety standards. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, undamaged and in original packaging. Labels and tags must remain intact and be attached to the item. Items not possessing a factory defects or nor sustaining damage during shipping from NCS, a 15% restocking fee will be deducted from the total return of your purchase.

 

 

To initiate a return for an exchange or refund, please email us at services@norcalcybersales.com stating your reason of return and attach images/video of the product. Once your request is approved, you may ship you product to us and we will credit the remain funds minus the restocking fee to you origin card.

If you desire NCS to set up the return, we will schedule a pick up and on receipt of the product we will issue a credit, minus the restocking fee and minus to cost of shipping.

 

If you cannot find what you’re looking for in our Return Policy, please visit our contact page for additional customer service assistance.

 

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

Contact us via services@norcalcybersales.com to have your order canceled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a flat recall fee of 15% of the total cost of the original purchase. Cancellations after shipment is only valid to UPS ground delivery service and FedEx.

 

Returned Products:

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at services@norcalcybersales.com before returning the item.

 

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to services@norcalcybersales.com indicating your order details. We will, upon request, send you the correct item or issue the full refund.

Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at services@norcalcybersale.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

 

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at services@norcalcybersales.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.